top of page

Terms & Conditions

Effective Date: August 16, 2026

These Terms & Conditions (“Terms”) govern your use of the Chimney Masters website and your interactions with Chimney Masters (“Chimney Masters,” “we,” “our,” or “us”), including service inquiries, appointment requests, communications, and text messaging.

By accessing or using our website, submitting a service request, scheduling an appointment, or communicating with Chimney Masters, you agree to these Terms.

1. Website Use

The Chimney Masters website is provided for general informational purposes and to allow customers to learn about our services, request information, contact our team, and schedule service appointments.

You agree to use the website only for lawful purposes and not to:

  • Attempt to interfere with website operation or security

  • Submit false or misleading information

  • Attempt unauthorized access to website systems or accounts

  • Use automated systems to misuse website forms or functionality

  • Engage in activity that may damage, disable, or disrupt the website

We may modify, suspend, or discontinue any part of the website at any time without notice.

2. Service Information

Chimney Masters provides chimney, fireplace, dryer vent, and related residential service information through this website.

Services may include, depending on location and availability:

  • Chimney inspections

  • Chimney sweeping and cleaning

  • Chimney repair

  • Masonry repair

  • Chimney cap installation

  • Chimney leak repair

  • Fireplace services

  • Gas fireplace services

  • Wood stove services

  • Dryer vent services

  • Animal or debris removal

  • Other related services

Service availability may vary by geographic area, property type, system condition, weather, scheduling availability, and other factors.

Information presented on the website is general in nature and does not constitute a guarantee that a particular service, repair, diagnosis, or outcome will be appropriate for every property.

3. Appointment Requests

Appointments submitted through our website may be treated as appointment requests unless expressly confirmed by Chimney Masters.

Submitting a booking form does not necessarily guarantee:

  • Appointment availability

  • A specific arrival time

  • A specific technician

  • Completion of all requested work during the initial visit

  • A specific price or repair recommendation

We may contact you by telephone, email, or text message to confirm or modify appointment details.

4. Estimates and Pricing

Prices displayed on our website, in advertisements, promotions, or other marketing materials may be starting prices, promotional prices, estimates, or prices applicable only to specific services or circumstances.

Final pricing may depend on factors including:

  • Chimney or fireplace condition

  • Property accessibility

  • Roof height or roof pitch

  • Number of flues

  • Type and extent of damage

  • Required materials

  • Labor requirements

  • Additional services requested

  • Conditions discovered during inspection or service

When additional work is recommended, our team may provide pricing or service options before proceeding.

Unless expressly stated otherwise in writing, website pricing should not be interpreted as a binding quote for work that has not yet been evaluated.

5. Inspections and Recommendations

A chimney or fireplace inspection reflects the conditions that are reasonably observable or accessible at the time of the inspection and within the scope of the service ordered.

Some defects, damage, or hazards may be concealed, inaccessible, intermittent, or not visible during a particular inspection.

Recommendations may be based on observed conditions, technician findings, system configuration, customer concerns, and professional judgment.

An inspection does not guarantee that a chimney, fireplace, venting system, appliance, or related structure will remain free from future defects or hazards.

6. Customer Responsibilities

Customers are responsible for providing accurate information regarding:

  • Property address

  • Contact information

  • Requested service

  • Known chimney or fireplace problems

  • Property access

  • Relevant scheduling restrictions

  • Any known hazards or unusual conditions

Customers should ensure reasonable access to the service area at the scheduled appointment time.

Where applicable, customers may be asked to move furniture, vehicles, pets, or other items that interfere with safe access to the service area.

7. Appointment Changes and Cancellations

If you need to cancel or reschedule an appointment, please contact Chimney Masters as soon as reasonably possible.

Scheduling policies, cancellation policies, or fees may vary depending on the service, location, or circumstances.

If a specific cancellation or rescheduling policy applies to your appointment, it may be communicated to you during scheduling or confirmation.

We reserve the right to reschedule appointments due to:

  • Unsafe weather conditions

  • Technician availability

  • Emergency circumstances

  • Vehicle or equipment issues

  • Access or safety concerns

  • Other conditions outside our reasonable control

8. Communication Consent

When you provide your telephone number or email address in connection with an inquiry, appointment, or service request, you authorize Chimney Masters to contact you regarding that inquiry or service through permitted communication methods.

Communications may include:

  • Appointment confirmations

  • Scheduling questions

  • Appointment reminders

  • Service updates

  • Estimate discussions

  • Customer support

  • Follow-up communications

Your communication preferences remain subject to applicable law and any consent choices you make.

9. SMS Terms & Conditions

Chimney Masters may offer text-message communications relating to inquiries, appointments, scheduling, service updates, customer support, or other communications consistent with the consent provided by the customer.

By opting in to receive text messages from Chimney Masters, you agree to the following SMS Terms.

SMS Program Description

Text messages may include:

  • Responses to service inquiries

  • Appointment confirmations

  • Appointment reminders

  • Scheduling updates

  • Technician or service-related updates

  • Requests for additional information

  • Estimate or customer-service communications

  • Follow-up messages relating to your service

Message Frequency

Message frequency may vary based on your inquiry, appointment activity, and interaction with Chimney Masters.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Chimney Masters is not responsible for carrier charges associated with SMS communications.

Opt-Out

You may stop receiving text messages by replying:

STOP

After submitting an opt-out request, you may receive a confirmation message indicating that you have been unsubscribed.

The FCC has clarified that consumers may revoke consent through reasonable methods and that businesses must honor valid revocation requests. FCC Docs

Help

For assistance with text messages, reply:

HELP

or contact:

info@wechimneymasters.com

Consent Is Not a Condition of Purchase

Where applicable to the type of messaging involved, consent to receive promotional or automated marketing text messages is not a condition of purchasing goods or services.

Mobile Information

Mobile telephone numbers, SMS opt-in information, and messaging consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Dialpad specifically notes that A2P campaigns can be rejected if a privacy policy permits personal data to be shared with third parties for marketing, and requires a specific SMS-consent carve-out. Dialpad Help Center

Supported Carriers

Delivery of text messages may depend on the participating mobile carrier, device, network availability, and other technical conditions.

Message delivery is not guaranteed.

10. Promotional Communications

If Chimney Masters sends marketing or promotional communications, such communications will be handled in accordance with applicable law.

Marketing emails will provide a method to opt out where required.

Under the CAN-SPAM Act, recipients must be provided a way to stop receiving commercial emails, and qualifying opt-out requests must be honored. Federal Trade Commission

11. Payment

Where payment is required for services, payment terms may be communicated at the time of scheduling, service, estimate approval, or invoicing.

You agree to pay valid charges associated with services you authorize.

Payment methods and processing may be handled through third-party payment providers.

Any payment provider may have separate terms and privacy practices.

12. Promotions and Discounts

Promotions, coupons, discounts, or special offers may:

  • Have expiration dates

  • Apply only to selected services

  • Apply only in selected geographic areas

  • Require minimum service amounts

  • Be limited to one use per customer or property

  • Not be combined with other offers

  • Be subject to additional restrictions

We reserve the right to modify or discontinue promotional offers unless otherwise prohibited by law.

13. Third-Party Services

Our website and business operations may rely on third-party services, including:

  • Wix

  • Dialpad

  • Google

  • Payment providers

  • Maps or review platforms

  • Scheduling tools

  • Analytics services

  • Other technology providers

Use of third-party websites or platforms may also be governed by the terms and privacy policies of those providers.

Chimney Masters is not responsible for third-party websites, services, availability, security, or content that we do not control.

14. Website Content

Website content, including text, graphics, logos, photographs, service descriptions, product names, designs, and other materials, may be owned by Chimney Masters or used with permission.

Unless permitted by law or authorized by Chimney Masters, you may not:

  • Copy

  • Republish

  • Reproduce

  • Distribute

  • Modify

  • Sell

  • Commercially exploit

website content without authorization.

15. No Guarantee of Website Availability

We make reasonable efforts to maintain website functionality but cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

  • Maintenance

  • Software updates

  • Hosting issues

  • Technical failures

  • Internet or network disruptions

  • Events outside our reasonable control

16. Disclaimer

To the extent permitted by law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that all website content will always be:

  • Complete

  • Current

  • Error-free

  • Suitable for every property or situation

Website information should not replace an on-site evaluation where one is reasonably necessary to determine the condition of a chimney, fireplace, venting system, or related structure.

17. Limitation of Liability

To the extent permitted by applicable law, Chimney Masters will not be responsible for indirect, incidental, consequential, special, or punitive damages arising solely from the use or inability to use this website.

Nothing in these Terms is intended to waive liability that cannot legally be limited or excluded.

Rights and remedies relating to actual services performed may also be governed by applicable estimates, invoices, service agreements, warranties, contracts, or applicable law.

18. Privacy

Your use of our website and submission of personal information are also subject to our Privacy Policy.

Our Privacy Policy explains how Chimney Masters may collect, use, disclose, retain, and protect personal information, including information processed through Wix, Dialpad, Google, and other service providers.

19. Accessibility

Chimney Masters is committed to improving access to its website for visitors, including individuals with disabilities.

For information regarding our accessibility efforts or to report an accessibility issue, please review our Accessibility Statement or contact us.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

  • Website functionality

  • Business operations

  • Services

  • Technology

  • Communication practices

  • Legal or regulatory requirements

Updated Terms will be posted on this page with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by law.

21. Governing Law

These Terms are governed by applicable federal law and the laws applicable to Chimney Masters' operations and services, without regard to conflict-of-law principles.

Additional state or local laws may apply depending on the location where services are provided.

22. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Chimney Masters

Email:
info@wechimneymasters.com

bottom of page