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Privacy Policy for Chimney Masters

Effective Date: May 21, 2025
Last Updated: August 16, 2026

Chimney Masters (“Chimney Masters,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, scheduling a service, communicating with our team, or otherwise interacting with us.

This Privacy Policy explains what information we may collect, how we use it, how we may disclose it, the technologies and service providers we use, and the choices available to you regarding your information.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Chimney Masters.

Information You Provide Directly

We may collect information you voluntarily provide to us, including:

  • Name

  • Email address

  • Telephone or mobile phone number

  • Service address or other physical address

  • Appointment and scheduling information

  • Information about your chimney, fireplace, dryer vent, or requested service

  • Photos, descriptions, notes, or other information related to your service request

  • Information you submit through website forms

  • Communications you send by email, telephone, text message, or other methods

  • Payment or transaction-related information, when applicable

  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics technologies, log files, pixels, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate geographic location

  • Referring website, advertisement, or search source

  • Pages viewed

  • Date and time of visits

  • Time spent on pages

  • Links, buttons, or website features used

  • Other website interaction and usage information

2. How We Use Your Information

We may use personal information for purposes including:

  • Responding to inquiries

  • Scheduling and managing appointments

  • Providing chimney, fireplace, dryer vent, and related services

  • Confirming appointments

  • Sending service reminders

  • Communicating service updates

  • Providing estimates or information about requested services

  • Responding to customer service requests

  • Contacting you regarding your service request

  • Processing transactions where applicable

  • Maintaining customer and business records

  • Improving our website and services

  • Understanding website traffic and visitor behavior

  • Measuring website and advertising performance

  • Improving our marketing efforts

  • Detecting or preventing fraud, abuse, security incidents, or misuse

  • Protecting our customers, team members, business, and legal rights

  • Complying with legal, tax, insurance, accounting, or regulatory obligations

Where permitted by applicable law and consistent with the consent you have provided, we may also communicate with you regarding services, promotions, or other information that may be relevant to you.

3. Wix Website Services

Our website is hosted and operated using services provided by Wix.

Wix may provide functionality including:

  • Website hosting

  • Website forms

  • Booking or scheduling functionality

  • Customer records

  • Website analytics

  • Cookies and tracking technologies

  • Website security and infrastructure

  • Marketing and communication functionality

  • Other website-related services

Information submitted through our website may be processed or stored through Wix systems.

Wix may also use cookies and similar technologies necessary to operate and secure the website, as well as other cookies depending on the website features enabled.

Where available, you may manage certain cookie preferences through our website's cookie controls. Wix provides tools that allow website owners to present a cookie banner through which visitors may accept or decline certain non-essential cookies. Wix Support

4. Google Services

We may use services provided by Google, including Google Analytics and other Google-related website, search, advertising, measurement, or business services.

Google Analytics may use cookies and similar technologies to help us understand how visitors use our website.

Information collected through Google Analytics may include:

  • Pages visited

  • Website interactions

  • Device information

  • Browser information

  • Approximate geographic information

  • Referral sources

  • Session and usage information

Google Analytics uses identifiers and first-party cookies, including the _ga cookie in standard implementations, to distinguish users and sessions. Google Support

We use this information to help understand website traffic, improve our website, and evaluate the effectiveness of our marketing.

Google requires websites using Google Analytics to disclose the use of Analytics and explain that information is collected and processed through the service. Google Support

Depending on the Google services or advertising features enabled, additional cookies or identifiers may be used for functions such as advertising measurement or remarketing. Google states that Analytics Advertising Features may use Google advertising cookies and identifiers and may require consent where applicable. Google Support

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies provided by Wix, Google, and other service providers.

Cookies may be used for purposes such as:

  • Operating website functionality

  • Remembering visitor preferences

  • Website security

  • Analytics and traffic measurement

  • Understanding how visitors interact with our website

  • Measuring marketing performance

  • Supporting website forms and scheduling

  • Advertising measurement, if enabled

You may be able to control cookies through:

  • Our website's cookie banner or privacy controls, where available

  • Your browser settings

  • Google privacy or advertising controls

  • Other device or browser privacy settings

Disabling certain cookies may affect website functionality.

6. Dialpad and Telephone Communications

Chimney Masters uses Dialpad for telephone and text-message communications.

When you provide a telephone number, we may use it to:

  • Respond to your inquiry

  • Contact you regarding a requested service

  • Schedule or confirm appointments

  • Send appointment reminders

  • Provide service-related updates

  • Discuss estimates

  • Respond to customer service requests

  • Provide other communications related to your relationship with Chimney Masters

Telephone numbers and communication-related information may be processed through Dialpad in order to provide these services.

Dialpad may process information in accordance with its own applicable privacy practices and service terms.

7. SMS and Text Message Communications

If you provide a mobile telephone number and consent to receive text messages from Chimney Masters, we may send text messages related to your inquiry, appointments, services, customer support, or other communications consistent with the consent you provided.

Messages may include:

  • Appointment confirmations

  • Appointment reminders

  • Scheduling updates

  • Service updates

  • Requests for additional information

  • Customer service communications

  • Follow-up communications

  • Other messages consistent with your consent

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages by replying:

STOP

For assistance, you may reply:

HELP

You may also contact us directly at:

info@wechimneymasters.com

Opting out of text messages does not prevent us from contacting you through other permitted methods where necessary to provide services or respond to your requests.

8. Mobile Information and SMS Consent

Chimney Masters does not sell mobile telephone numbers, SMS opt-in information, or SMS consent data for monetary compensation.

Mobile information, including mobile phone numbers, text-message opt-in information, and messaging consent, will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide limited information to service providers, such as Dialpad or other communications providers, when necessary to deliver communications requested or authorized by you.

9. How We May Disclose Information

We may disclose information to third parties when reasonably necessary to operate our business or provide services.

Service Providers

We may use service providers including:

  • Wix for website hosting, forms, scheduling, analytics, and website functionality

  • Dialpad for telephone and text-message communications

  • Google for analytics, search, advertising measurement, maps, or other enabled Google services

  • Payment processors, where applicable

  • Email service providers

  • Technology and security providers

  • Customer management systems

  • Contractors or professional advisers

These providers may receive or process information as reasonably necessary to provide services on our behalf.

Employees, Contractors, and Technicians

We may share information with members of the Chimney Masters team or service professionals when necessary to schedule, manage, or complete a requested service.

For example, a technician may receive:

  • Your name

  • Service address

  • Contact information

  • Appointment details

  • Description of the requested service

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to valid legal process

  • Respond to lawful government requests

  • Protect our legal rights

  • Protect the safety of customers, employees, or others

  • Investigate fraud or misuse

  • Prevent or investigate security incidents

Business Transactions

If Chimney Masters is involved in a merger, acquisition, sale, financing, restructuring, or transfer of business assets, information may be transferred as part of that transaction where permitted by law.

10. Sale or Sharing of Personal Information

Chimney Masters does not sell personal information for monetary compensation in the ordinary course of business.

However, privacy laws in certain jurisdictions may define terms such as “sale,” “share,” or “sharing” more broadly than an exchange of information for money.

For example, certain analytics or advertising technologies may involve disclosures of browser, device, cookie, or website-usage information to providers such as Google.

Depending on applicable law and the technologies enabled on our website, certain activities may be treated as a “sale” or “sharing” of personal information even if Chimney Masters does not receive money in exchange.

Where applicable law provides a right to opt out of such activity, we will seek to provide appropriate privacy controls as required.

This section does not change our separate commitment that SMS opt-in data, mobile phone numbers, and messaging consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

11. Marketing Communications

Where permitted by law and consistent with any consent you have provided, we may send marketing or promotional communications.

You may unsubscribe from marketing emails by:

Opting out of marketing communications will not prevent us from sending necessary service-related or transactional communications.

12. Data Retention

We may retain information for as long as reasonably necessary for the purpose for which it was collected.

This may include retaining information to:

  • Provide services

  • Maintain customer records

  • Document completed work

  • Respond to future inquiries

  • Resolve disputes

  • Enforce agreements

  • Meet tax, accounting, insurance, legal, or regulatory requirements

  • Prevent fraud or misuse

Retention periods may vary depending on the type of information involved and the purpose for which it was collected.

Our service providers may also maintain information according to their own retention settings and policies. For example, Dialpad provides administrators with configurable data-retention options for certain data. Dialpad Help Center

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Misuse

  • Loss

  • Alteration

  • Destruction

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

14. Your Privacy Rights and Choices

Depending on where you live and applicable privacy law, you may have certain rights concerning your personal information.

These may include the right to:

  • Request access to personal information we maintain about you

  • Request information regarding how your personal information is used

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain marketing communications

  • Opt out of certain uses or disclosures where applicable

  • Withdraw consent where processing is based on consent

Some rights may be subject to legal exceptions or verification requirements.

To submit a privacy request, contact:

info@wechimneymasters.com

We may request information necessary to reasonably verify your identity before processing certain requests.

15. Third-Party Websites and Services

Our website may include links to external websites or use features operated by third parties.

Third parties may include services such as:

  • Google

  • Wix

  • Dialpad

  • Maps or review services

  • Scheduling platforms

  • Social media platforms

  • Payment processors

  • Other websites or service providers

These third parties maintain their own privacy practices.

Chimney Masters is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party providers when appropriate.

16. Children's Privacy

Our website and services are intended for adults seeking chimney, fireplace, dryer vent, or related services.

Our website is not directed toward children under the age of 13.

We do not knowingly seek to collect personal information from children under 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter.

17. Do Not Track and Privacy Signals

Some browsers and devices provide privacy settings or “Do Not Track” signals.

Because there is not one universally adopted method for responding to all browser signals, our website may not respond to every such signal.

Where applicable law requires us to recognize a particular legally valid opt-out mechanism or privacy signal, we will seek to comply with applicable requirements.

You may also use our cookie controls, browser settings, or other privacy tools to manage certain types of tracking.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • New website functionality

  • Changes to our services

  • New technology or service providers

  • Changes to our privacy practices

  • Changes in applicable laws or requirements

When we update this Privacy Policy, the revised version will be posted on this page and the Last Updated date will be changed.

We encourage visitors to review this Privacy Policy periodically.

19. Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or the handling of your personal information, please contact:

Chimney Masters

Email:
info@wechimneymasters.com

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